Shopping online at Sallie home is simple. Our site is easy to navigate and you may view and choose among our many fine items on display. To place an order just make your selection, fill your shopping cart, and check out. Or call us at 1-800-257-9167 Monday through Saturday between 10:00 AM and 5 PM CST. Our skilled representatives will be happy to assist you.

Payments

SalesTax

There is a 8.175% sales tax on orders shipped to Missouri addresses. All other states are tax exempt.

Forms of Payment

Visa, Mastercard, and American Express

Order Confirmation

After placing your order you will be sent two order confirmations via e-mail; one informing you that Sallie home processed your order, and the second informing you that your order shipped. If for some reason, the item or items you purchased are not in-stock, you will receive e-mail notification that requires a response.

Privacy

Our site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. Sallie home DOES NOT share any of the information with third parties.

If you have any questions or concerns about our privacy policy, please send correspondence to info@salliehome.com.

Shipping & Delivery

Please allow 3-6 business days for your order to be processed and shipped out.  In case the item is out-of-stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time. Please check your e-mails.  The shipping and handling fee is 10% of the order total plus $5. We ship purchases via UPS Ground Service, so allow for 3-5 days for delivery, depending on location.

In order to avoid confusion, please note the following:

• We DO NOT ship on Saturday and Sunday and orders placed after 1pm CST  on Friday will not be processed or shipped until the following Monday.
• Some items from Anna Weatherley, J.L. Coquet, Jaune de Chrome, Raynaud, and Varga on our website may appear to be in-stock, however, due to the large quantity of stock these items are kept at a separate location and will take longer to process.
• Free Shipping offers does not apply to items purchased at a discount or on sale.

Hawaii, Alaska & International Shipments

We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, all international orders must be placed by phone, please call 1-800-257-9167.

Express Shipping

If you need express shipping, please call 1-800-257-9167 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.

Merchandise Pricing & Availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. Please check your e-mails for back-order notifications  If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product’s correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product’s price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. These brands, Anna Weatherley, J.L. Coquet, Raynaud, Couzon and Varga will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, J.L. Coquet, Couzon, Raynaud, and Varga products the customer will be charged a 20% restocking fee.

Return the product to: 9821 Clayton Road, St. Louis, MO 63124 (please keep your receipt should you need to track your package). Remember to insure it for full value. We cannot accept liability for return goods lost or damaged in transit. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-800-257-9167.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Contact us immediately, we must make a claim to the carrier within 10 work days of receipt. 

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Special Services

Personal Shopping Our Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others. 

Bridal Registry
At Sallie home, we pride ourselves on providing brides-to-be with a unique experience and special individual attention when they register with us. Sallie home is a member of the National Bridal Registry Service of America which represents a choice selection of table top patterns as well as a wide range of other types of gifts for the bed and bath, including the finest down products available. Please call for a consultation with our Bridal Registrar.

Gift Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything (or so you think!)